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Process Lead and Project Manager - Insurance

  • Location: Singapore
  • Salary: Negotiable per month
  • Job Type:Permanent

Posted about 1 month ago

About the job

The Role:

My Client is a leading multinational Insurance Firm, and we are looking for a Process Improvement and Project Manager to join the team in Singapore.


  • Lead and support the strategic review and continuous improvement of the cross-cutting and transversal process to enhance efficiency, reduce turnaround times, and improve customer satisfaction.
  • Implement innovative solutions and technologies to streamline the end-to-end communication in-/out bound processes across Operations, Claims, and Distribution Channels.
  • Work closely with relevant business pillar owners, Technology, and customer service teams to ensure the successful implementation of process improvements, fostering a culture of excellence and customer-first thinking.
  • Conduct detailed process discovery analysis, including journey mapping, to identify improvement opportunities and develop solutions that optimize performance metrics such as straight-through processing (STP), turnaround time, efficiency, and effectiveness.
  • Measure and analyze operations efficiencies and effectiveness metrics.

You must:

  • A bachelors degree holder
  • At least 8+ years of experience in Operations and Project management in the insurance industry
  • Proven track record and experience on Project management and Agile
  • Excellent analytical skills
  • Excellent verbal and written communication
  • Strong skillset of project management practices (PMP, Prince2 is a plus)

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.