- The Global Commercial Operations (GCO) Thailand/Vietnam Cluster Lead
- Thailand/Vietnam Country Lead Responsibilities:
- Ensure GCO services for Commercial Effectiveness, HCP/Patient Engagement Meetings & Events, Training, and Commercial Quality & Oversight are provided with quality across Thailand/Vietnam markets
- Commercial Effectiveness: Manages Field-Force Effectiveness in areas such as Territory Re-alignment Quota Setting, Incentive Design, SFA, KPI & FF Performance Tracking and PforceRx Project Roll-out
- HCP/Patient Engagement Meetings & Events: Manages Pfizer Meetings & Event policies, processes, vendor management with execution of key events aligned with the businesses
- Training: Manages the development/delivery of Training Programs for Customer Facing Colleagues
- Commercial Quality & Oversight: Manages the Customer Engagement Program, Client Interaction Tool compliance oversight
- Service Delivery: Manages the Incentive Calculations, Service Demand Tracking, Central Report Development & Management and Sample Operations
- Ensure integrated solutions are offered within Thailand/Vietnam, and across Thailand/Vietnam such that the business sees seamless GCO delivery of services
- Evolve service delivery model as required across Thailand/Vietnam
- Build, foster and sustain strong collaborative working relationships across GCO and Pfizer to ensure support of business goals
- Provide a single point of contact to Commercial Leaders for Thailand/Vietnam as they think through strategy and implementation of their business needs
- Proactively understand & influence strategic direction of BUs, where appropriate, based on specific knowledge, acting as a thought partner
- Ensure GCO strategy for Thailand/Vietnam positively impacts the ability of the business to achieve their near-term and long-term operating plans
- Drive the GCO Operating Plan process across Thailand/Vietnam by engaging appropriate colleagues in Pfizer
- Leverage global resources and processes to design, develop and implement strategies that reduce cost and improve quality of GCO services to meet business needs
- Anticipates changes in Thailand/Vietnam demands and ensure that GCO continues to deliver appropriate solutions for the business
- Lead, mentor and develop Thailand/Vietnam GCO colleagues
- Provide Thailand/Vietnam feedback to the Global CoEs to ensure solutions they develop are in line with the needs of the Thailand/Vietnam
- Negotiate relevant funding for regional/global resources required by CoEs and mutually agreed and allocated to Thailand/Vietnam
- Manage GCO Budget within Thailand/Vietnam on an ongoing basis
- Work with APAC GCO Leadership Team to ensure, where appropriate, aligned customer strategies, plans and activities
- Manage vendors at the cluster level as appropriate and include other parts of GCO as necessary
- Represent the Thailand/Vietnam perspective on the APAC GCO Leadership Team
- May have matrix reporting of some activities as required
- May lead some Regional Initiatives as a member of the APAC GCO Leadership team focused in improving APAC GCO's capabilities, quality, process, People & Culture.
- Organization
- Reports to : GCO APAC Lead
- 12 Pfizer colleagues and additional contractors as direct reports
- Members of APAC Cluster Leadership Team may have single point of contact for one of 3 GCO service areas or for enabling functions for the APAC Cluster
- May have matrix responsibility(ies)/reporting structure(s) for select service area(s)
- EDUCATION AND EXPERIENCE
- BA Required; MBA or equivalent Master's level education preferred
- Fluency in English, prefer Thai language is native
- 10 years of relevant experience in an operational or sales organization required
- 3-5 years of team leadership experience required
- Experience managing budgets
- Understanding of pharmaceutical marketing & sales processes including operating plan development preferred, especially processes for gathering business demand
- Ability to work in a matrix environment
- IT literacy
- Significant understanding of field based technology
- Proven understanding of field force deployment processes
- TECHNICAL SKILLS REQUIREMENTS
- Excellent knowledge of MS Excel/MS Word/ MS PowerPoint required
- MS Project preferred
- Field based technology operational experience or knowledge
- Excellent knowledge of Excel and database functionality (e.g., SQL)
- MS Word/ MS PowerPoint required
- COMPETENCY
- Ability to quickly pick up & understand market and business issues facing commercial leaders
- Ability to critically analyze situations and understand their impact on businesses
- Ability to devise solutions to meet business imperatives
- Ability to be respected as a leader because of business knowledge & decision-making
- Ability to know when to analyze and when to decide
- Excellent Communication Skills
- Enthusiastic, energetic & confident communication style
- Ability to communicate clearly complex information and concepts across all levels of the organization to audiences of all levels of seniority
- Ability to influence decisionmakers and own team through engaging communication style
- Capacity to interact with all levels of Pfizer organization in a professional manner
- Strategic, Creative & Analytical Thinker/Leader
- Ability to breakdown issues and create actionable plans
- Fresh, insightful thinking to develop creative approaches to processes and practices, services and solutions
- Ability to manage risk and balance short term financial priorities and long term vision and come up with optimal solutions that consider both
- Does not get paralyzed by analysis (can use 80/20 rule)
- Can lead based on knowledge
- Project Management with Attention to Detail
- Ability to 'get into the weeds' as necessary to ensure delivery of services that meet business needs
- Ability to multi-task and prioritize efforts for the good of clients
- Ability to creatively re-deploy resources to meet tight timelines
- Ability to know when to ask for assistance & not afraid to display managerial courage
- Flexibility to get the job done
- Can lead or execute as required by the project at hand
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.