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Senior Manager, Customer Relationship Manager (up to 70-90K)

Job Title: Senior Manager, Customer Relationship Manager (up to 70-90K)
Contract Type: Permanent
Location: Hong Kong
Industry: Digital, Retail
Salary: Negotiable
Reference: JN -092020-452354
Contact Name: Tiffany Cheng
Job Published: September 15, 2020 12:55

Job description

Our client is looking for a CRM professional to develop CRM strategy and lead the team to implement CRM system and omni channel programs including acquisition, retention, cross-selling synergies and engagement.


Responsibilities:

  • Reports directly to the Head of CRM and works closely with the analysis team to develop cross-selling opportunities and customer relations campaign.
  • Coordinate with internal and external stakeholders to facilitate the best support in analytic tools and enhance membership privileges
  • Fully accountable on customer experience strategy and retention based on the brand directions, aims to improve customer satisfaction.
  • Responsible for strategic planning, manage and improve effectiveness and accuracy of local customer database.
  • Regular review of current system and provide recommendations if appropriate in support of running CRM programs in order to drive efficiency.

Requirements:

  • Bachelor degree in business related studies or marketing
  • A minimum of 8 years of experience in CRM and digital marketing with good understanding of high-end membership program
  • Willing to experiment with new concepts and approaches. Comes up with creative solutions to difficult problems. Positive working attitude with strong analytical and quick problem solving skills
  • Hands on experience on handling sizeable database and knowledge on how to measure marketing activities and transaction driven
  • Excellent data analytics and customer metrics measurement skills.
  • Excellent command of spoken and written English, Chinese and Mandarin

If you are interested in exploring this role further, please send your resume to Tiffany Cheng at tcheng@argyllscott.com.hk or call directly on +852 3695 5169 for a confidential discussion.

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