Position Overview:

We are seeking a skilled Business Analyst to join our team, responsible for a balanced mix of project implementation/enhancement and production support tasks. The ideal candidate will have experience supporting sales and commercial systems and applications, with additional knowledge of Salesforce as an added advantage. As a Business Analyst, you will collaborate with various stakeholders, gather requirements, analyze business processes, and provide valuable insights to drive successful project outcomes and ensure smooth operations.

Responsibilities:

Project Implementation/Enhancement (50%):

Work closely with business users, project managers, and technical teams to understand project objectives and requirements.
Conduct business process analysis and recommend improvements to enhance efficiency and effectiveness.
Create detailed functional specifications, use cases, and user stories.
Participate in system design, testing, and user acceptance activities.
Collaborate with developers to ensure the accurate implementation of business requirements.
Provide regular updates on project progress, risks, and issues to stakeholders.

Production Support (50%):

Act as a primary point of contact for end-user support and issue resolution related to sales and commercial systems/applications.
Investigate and analyze production issues, identify root causes, and propose appropriate solutions.
Coordinate with cross-functional teams to address incidents and ensure timely resolution.
Document support processes, create knowledge base articles, and provide training to end-users as needed.
Continuously monitor system performance and identify opportunities for system optimization and stability improvement.
Collaborate with internal teams and external vendors to implement system enhancements and upgrades.

Requirements:

Bachelor's degree in Information Systems, or a related field.
Proven experience as a Business Analyst in both project implementation/enhancement and production support roles.
Strong understanding of sales and commercial systems and applications.
Familiarity with Salesforce CRM is highly desired.
Proficient in gathering and documenting business requirements, creating functional specifications, use cases, and user stories.
Solid analytical and problem-solving skills with the ability to translate complex business needs into practical solutions.
Excellent communication skills to effectively collaborate with stakeholders at all levels.
Strong project management and organizational skills to handle multiple priorities and meet deadlines.
Ability to work both independently and as part of a team in a fast-paced environment.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R1108631