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Senior Business Analyst (Implementation and Support)

  • Location: Singapore
  • Salary: Negotiable per annum
  • Job Type:Permanent

Posted 7 months ago

Position Overview:

We are seeking a skilled Business Analyst to join our team, responsible for a balanced mix of project implementation/enhancement and production support tasks. The ideal candidate will have experience supporting sales and commercial systems and applications, with additional knowledge of Salesforce as an added advantage. As a Business Analyst, you will collaborate with various stakeholders, gather requirements, analyze business processes, and provide valuable insights to drive successful project outcomes and ensure smooth operations.


Project Implementation/Enhancement (50%):

  • Work closely with business users, project managers, and technical teams to understand project objectives and requirements.
  • Conduct business process analysis and recommend improvements to enhance efficiency and effectiveness.
  • Create detailed functional specifications, use cases, and user stories.
  • Participate in system design, testing, and user acceptance activities.
  • Collaborate with developers to ensure the accurate implementation of business requirements.
  • Provide regular updates on project progress, risks, and issues to stakeholders.

Production Support (50%):

  • Act as a primary point of contact for end-user support and issue resolution related to sales and commercial systems/applications.
  • Investigate and analyze production issues, identify root causes, and propose appropriate solutions.
  • Coordinate with cross-functional teams to address incidents and ensure timely resolution.
  • Document support processes, create knowledge base articles, and provide training to end-users as needed.
  • Continuously monitor system performance and identify opportunities for system optimization and stability improvement.
  • Collaborate with internal teams and external vendors to implement system enhancements and upgrades.


  • Bachelor's degree in Information Systems, or a related field.
  • Proven experience as a Business Analyst in both project implementation/enhancement and production support roles.
  • Strong understanding of sales and commercial systems and applications.
  • Familiarity with Salesforce CRM is highly desired.
  • Proficient in gathering and documenting business requirements, creating functional specifications, use cases, and user stories.
  • Solid analytical and problem-solving skills with the ability to translate complex business needs into practical solutions.
  • Excellent communication skills to effectively collaborate with stakeholders at all levels.
  • Strong project management and organizational skills to handle multiple priorities and meet deadlines.
  • Ability to work both independently and as part of a team in a fast-paced environment.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R1108631