Field Support Engineer (Voice Contact Center)
Responsibilities:
- Liaise with clients on complex issues and be available on-site if needed
- Receive feedback and offer advice on more complex design work
- Responsible for delegating less complex tasks to engineers and technicians, and make sure that their work is of a high standard
- Demonstrate good administration abilities such as writing proposals and reports, and must be able handle general project documentation with ease
- Assure quality standards for a delivered solution or installation
- Create designs for a solution or installation
- Ensure operational hardware and operational software on client site
- Facilitate and/or contribute to a technical workshop
- Interact and co-operate with vendors
- Own and take responsibility for the delivery of a solution or installation
- Provide inputs and guidance to continuously improve internal systems, services and processes
- Oversee the engineers and technicians and make sure that our client's IT systems run at their optimum
Requirements:
Experienced with Voice Contact Center technologies
- Cisco PCCE/UCCE, PCCX/UCCX, IVR, CVP
- Verint Recording, QM, WFM, WFO
- Verint Voice Biometrics and Logger, Voice Analytics
- Genesys Cloud Contact Center
- Avaya Call Management System (CMS), Avaya Experience Portal (IVR/AEP), Communication Manager
- Avaya IP Telephony systems, PBX, MM
Argyll Scott Interim Pte Ltd
EA License No. 16S8140
Tan Yi Yun
EA Reg No: R1103437
