Customer Service Supervisor
Location: Amata Chonburi
Budget: Up to 75KB
Our client is a leading manufacturing company dedicated to delivering top-quality products and exceptional service to our customers. We are currently seeking a highly motivated and experienced Customer Service Supervisor to join our team and ensure that our customers receive outstanding support.
The Customer Service Supervisor is responsible for leading and managing the customer service team to provide top-notch service and support to our clients. The role focuses on ensuring customer satisfaction, optimizing processes, and improving service quality
- Oversee the handling of customer inquiries, concerns, and requests.
- Resolve complex issues and ensure customer satisfaction.
- Monitor service quality and ensure prompt response times.
- Continuously review and optimize customer service processes for efficiency and effectiveness.
- Develop and implement customer service policies and procedures.
- Collaborate with other departments, such as sales, marketing, and production, to improve the overall customer experience.
- Maintain strong relationships with key clients and stakeholders.
- Proven experience in a customer service supervisory or management role.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in English
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.