Our client is known as a top 5 company in insurance market in Thailand, with a reputation for trust and reliability that extends countrywide. Now, they are looking for Contact Center Manager to manage their contact center operation.
Responsibilities:
- Managing all Contact Center operation including Customer Service, Claim Services, Business Partners enquiry of voice and non-voice
- Determine strategies roadmaps, performance driven, understanding the needs, capacity planning, and cost/benefit analyses
- Monitor and improve service quality beyond client expectation
- Setting up KPI and evaluate team performance
- Prepare report for management and some clients if required
- Provide training or advice to team member to improve quality of work
- Maintain a good relationship with customers and partners
- Act as a Project Leader to support the projects related to the Contact Center area
Requirement:
- Bachelor's degree in any field
- At least 3 years of experience in Non-life insurance business
- Ar least 7 years of ecpereience in Contact Center
- Excellent in communication skill
- Good command in Microsoft Office
- Service Mind
- Professionalism
- Languages capability: Fluent command of English (both spoken and written)
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
