Our client is a leading provider of end-to-end digital transformation solutions and professional services, is seeking a skilled Business Analyst with expertise in Salesforce or CRM systems. As a Business Analyst, you will play a pivotal role in our commitment to assisting clients in the Banking and Insurance industry in achieving their digital transformation goals.

Responsibilities:

Collaborate with clients and stakeholders to understand business objectives, processes, and requirements related to sales, customer relationship management, and service operations.
Conduct detailed analysis and documentation of current business processes and systems, identifying areas for improvement and optimization.
Design and propose tailored Salesforce or CRM solutions that align with clients' specific business needs, leveraging best practices and industry standards.
Develop comprehensive functional requirements, user stories, use cases, and other relevant documentation to clearly communicate the scope and objectives of the proposed solutions.
Work closely with development teams to ensure the accurate and timely implementation of the proposed solutions.
Conduct system testing, user acceptance testing (UAT), and facilitate training sessions to ensure successful adoption and utilization of Salesforce or CRM systems.
Provide ongoing support, troubleshooting, and issue resolution for Salesforce or CRM applications, ensuring system stability and optimal performance.
Stay abreast of the latest industry trends, best practices, and advancements in Salesforce or CRM technologies, and proactively recommend enhancements or new features to clients.

Requirements:

Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. Relevant certifications in Salesforce or CRM are highly desirable.
Proven experience as a Business Analyst, preferably within the Banking and Insurance industry, with a focus on Salesforce or CRM systems.
Strong understanding of sales, customer relationship management, and service operations within the Banking and Insurance sector.
Proficiency in Salesforce or CRM platforms, including configuration, customization, and administration.
Demonstrated ability to gather and analyze complex business requirements and translate them into functional specifications.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and technical teams.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to manage multiple priorities, meet deadlines, and adapt to changing project requirements.
Experience with agile methodologies and project management tools is a plus.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.